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Reception & Welfare Officer
Admin
| Location: |
Twickenham |
| Salary: |
RTS Scale 6
|
|
£31,282 - £32,220 Pro-rata - Term Time + 2 weeks |
| Closing Date: |
Sunday 30 August 2026 |
| Reference: |
RECWELLOFF0826 |
The Richmond upon Thames School (RTS), an ambitious and forward-thinking secondary academy in Richmond, London, is seeking a calm, organised and professional Reception and Welfare Officer to join our Administration and Communications Team. This is an important front-facing role at the heart of the school’s daily operation. The successful candidate will be one of the first points of contact for students, parents, carers, staff, visitors and external callers, helping to ensure that the school remains welcoming, safe, well-organised and responsive.
As Reception and Welfare Officer, you will support the smooth running of reception, student welfare, first aid, attendance administration and wider school communication. You will help manage day-to-day enquiries, support student sign-in and sign-out processes, assist with welfare and medical needs, maintain accurate records, and work closely with colleagues across the school to ensure that students are known, supported and kept safe.
We are seeking someone who:
Has strong administrative skills and excellent attention to detail
Can communicate calmly, clearly and professionally with students, families, staff and visitors
Understands the importance of safeguarding, confidentiality, accuracy and consistency
Can remain composed when responding to urgent welfare, medical or operational matters
Is confident using school systems, or willing to learn them quickly
Can manage competing priorities in a busy school environment
Works well as part of a team and contributes positively to the wider life of the school
Brings warmth, discretion, reliability and sound judgement to a public-facing role
The School/Trust reserves the right to commence the interview process at any time prior to the closing date so early application is recommended.
Safeguarding
The Richmond upon Thames School Trust is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Successful applicants will be expected to complete an enhanced DBS check and to disclose any information relevant to Disqualification by Association.
Online searches
In accordance with Keeping Children Safe in Education guidance, the school conducts online searches for shortlisted candidates as part of the process of assessing suitability. The purpose of the online search is to ensure that potential candidates are suitable for the role they have applied for and will not pose a safeguarding risk or damage the reputation of the school. The online search does not form part of the shortlisting process itself, and it will not be carried out by the interview panel. The search will only be carried out by individuals who are not involved in any other aspect of the recruitment process.
All relevant information uncovered will be discussed with the applicant at the interview, and no recruitment decision will be made solely on the basis of an online search. All candidates will be treated consistently, and no irrelevant information uncovered will be provided to the staff responsible for interviewing the job applicant.